Greenworks 40V 21" Self-Propelled Mower,Axial Leaf Blower,12" String Trimmer with Batteries and Chargers

UPDATE: Company stands behind it products and warranties. Greenworks is sending me a replacement battery, recognizing that the one received with my product is faulty. Product and charger are working - expecting battery replacement in 10-15 business days. I was on hold for 45 minutes; but one I got the support agent I understood why. They have you test and explain how you are using/starting equipment, etc. while on the phone so they can effectively help with the correct issue. So be patient if you call in.(OLD REVIEW) I bought this mower in April 2022 to use on a very small patch of grass (130 sq ft only) and have only used this mower 5 times. I followed the new instructions to the letter, left the battery to fully charge before using it. It never would fully charge. Of the 4 charge lights, I could only get it up to 3. Now 5 uses later, it only charged to 2 of the 4 lights this AM when I took it off of the charger. After mowing today a mere 130 sq. ft., it was down to 1 charge light, which means even 2 lights did not fully charge when it was on the charger. I believer this company must make a killing off of selling replacement batteries; because where does this leave me? The mower has worked great for me the mere 5 times I used it; but it is cordless. So now I either buy a new battery or a different mower after a mere 3 months of use. Ridiculous!

I love this mower! It cuts and mulches very nicely. Easy to put together. Easy to start. Height adjustments made simply. No gas or electric cords to get in the way. It has a second storage spot in the battery compartment for a spare battery so when the first dies, you can easily swap it out and keep mowing. I have a relatively small yard and the battery does the whole yard plus some for the next mow. I recommend getting a large spare battery to have ready to go. Eco friendly! Not very loud for a mower and easily maneuverable.

My smaller and older mower went kaput this summer. It was Green Works and I’d had it for a few years. It worked great in my yard and I could mow almost my whole yard in one battery. I have sort of a fair weather yard that tends to pool rainwater a bit so grass grows and often I have to wait a bit to let it dry out. A long mow takes two batteries. With the old mower.I upped my mower with this bigger one but it appears to eat my batteries. I’m not done with my small front yard and I’ve gone thru 2 larger and two smaller batteries. I’m still not finished. I have not gotten to the back yard yet. This mower is much heavier, harder to maneuver. AND is absolutely ineffective in that my batteries lose charge within a few minutes. I have a few green works machines so I have numerous batteries fully charged. Well I did anyway. I regret spending more for this bigger mower. I’m really disappointed with its performance.I also accidentally ran over Nick the snake, so I’m mourning him too. About five years ago I met Nick, who went by Nicolas at the time, while cutting blackberries. I accidentally cut Its tail off. I was mortified of course. The following spring I spotted what appeared to be a full tailed snake, not Nick, in another part of the yard. Moments later Nick too made haste. I was happy to see the two and renamed the pair Nick and Jessica. This year I noticed their point of ingress/egress to the under-well of my home. We’ve a mice arrangement. Nick isn’t a substantial snake but he sounded substantial this morning. And now I have a Jessica snake totally unaware Nicks not returning home tonight. I checked the snake parts and saw the smooth nub of his nick. So it’s definitely Nick.Please take a moment to mourn the loss of the mighty mouser and pest killer Nick. He did a wonderful job. May Jessica forgive me and May she find new love. I’ve only ever seen the two snakes, so i don’t know if there is a pile of teaming orphans Jessica must contend with. It’s all a lot. I’m very sorry for your loss Nick. The tail part 5 years ago and for all the parts you needed to function as designed today. All of the yard mourns you; the crows Mr and Mrs Kim and their soon Tim, the Bunny Bunch, and of course it goes without saying…Mr and Mrs Impossumable.

Easy assembly, charge the battery, set the mow height and go. Worked flawlessly the first time. A week later, it would not start. I checked I was doing everything correctly and still no start.After a lengthy wait on the manufacturer's customer service line, the attendant took mine and the mower's information, verified my start-up process was correct then, asked that I change the mow height setting. It started. I changed the height several times and it started at each setting. I cannot say if this will repeat but, if yours does this, try the height setting change.I really like this mower.UPDATE 1: it’s less than a month later and I experience the same ‘no start’ situation. I call customer service again. The wait is even longer this time. While waiting, I keep searching/troubleshooting the issue and find the ‘storage switch’ is not releasing all the way and this is the problem. It sticks. . . . sometimes. It can be depressed and released quickly to get it closed so it will start.Here’s the bad news. GREENWORKS doesn’t have one in their spare parts system so their remedy is to have you go buy it yourself. BS. They told me it’s not expensive. After freight and tax it is over $25. More BS.How about they pay for and ship me the part? Isn’t that the purpose of the warranty? I will be calling them back. Update to follow.