R for RabbitRoad Runner Scooter for Kids of 3 to 14 Years Age 4 Adjustable Height, Foldable, LED PU Wheels & Weight Capacity 75 kgs Kick Scooter with Brakes | 6 Months Warranty | (Black)

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Its nothing like the pictures and too low to the ground!!

I purchased this scooter a month back. Now have the push pin that helps with hieght adjustment broken as well as two small steel rods that keep the vertical handle forward looking also came off.. Now the scooter will need extra effort to go straight, else it will go sideways.. Reaching out to the company for repair, let's see what is the response. Apparently, the website says the product has 6 months warranty for manufacturing warranty... Wondering it will almost touch the cost of product to ship it and get it back, even if company is ready to fix the issues under warranty. For the cost of product (Rs. 3897/-), i did not anticipate such issues in one month time, to be frank. Will write back here based on what i hear from RForRabbitUpdate on 12th Oct : After raising complaint, R for Rabbit team promptly responded and shipped me the spare parts including the vertical rod as such in two free shipments after showing the problems through a video call.. Appreciate the sincerity and promptness sincerely.. They also send videos on how to fix using spare parts that helpedThat said, I must say you will be able to fix it only if you are a bit technical and if you have right tools et.. I had to get an align key and spend 3 hours before I could fix this most part of it.. So perhaps my original comment holds good - Product good until your first complaint..

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Pathetic customer care. This product is good if you are a mechanic. Almost zero customer care service if your scooter breaks down. I sent an email to the company about the issue I am facing and they said if you pay 150rs then we will send you the replacement spring. I paid the amount and sent them the details but its been more than week since I heard from them. I haven't received any communication on the replacement. Apparently this little spring doesn't come under warranty it seems. Lame and pathetic service. DO NOT BUY.