GEPP9830DJBB Profile Series Electric Cooktop with 4 Burners and 3-Speed Downdraft Exhaust System, 30", Black

We have always gotten great quality and service for GE products. Very easy to install.

Item arrived quickly, was exactly as described and saved me $500 off retail store pricing. We installed ourselves since this was a replacement and area was already prepped. Great transaction!

I replaced my 20 years old Jenair cooktop. Works wonderfully asa replacement, but I miss two full sized burners - a compromise for conversion to griddle on the left side.Caution that the down draft doesn't come with an attachment for the round exhaust of the house. An adapter from rectangular vent to round is needed. Also, the knows are smaller and the temperature grading are in very small print.

very good. fit replace the old one.

Nicely packaged and easy to install .

I bought this from Amazon after I cracked the same exact model. Liked it enough to buy an exact replacement. Downdraft is strong and quest, and if you need a downdraft cooktop, this fits the bill at a reasonable price. Elements heat quickly. The bridge on the left for griddles or pasta pots is excellent. Install was easy. This product elsewhere was $400 more. Amazon delivered it faster, in perfect condition.

This purchase arrived in August 2018 and when installed the fan and the surface lights did not work. I contacted GE and they said they would send a service man to fix it. Two weeks later he came but said the fan was faulty and needed replacing. I wanted this especially before Thanksgiving as I have a small kitchen and cooking all that food, especially a turkey, was going to be very greasy and unpleasant without a vent fan. The promised replacement unit did not arrive. After 3 months of emails back and forth and cancelled appointments because they were unable to get a new fan unit, GE finally agreed to send a whole new stove top. When it arrived they arranged for their service man to come and install it. He came and he said he couldn't do the job as he didn't do installations, only repairs. So I was still without a working unit over the holiday. I had had arrangements to have my kitchen painted in late September for the holidays but of course this could not be done until the stove problem was fixed. This was all very stressful over the holiday period. I was anxious for the stove to be fully usable for Christmas when I was again going to cook a large dinner. GE finally told me to hire somebody to do the installation and they would reimburse me for the cost, which is what I ended up doing. This was December 19th, barely in time. This whole business, which should not have been necessary in the first place with a brand new unit, took 4 months to resolve, which is unacceptable. My painting contractor cannot come till mid February and so I am further inconvenienced. There has been no apology from GE except from the employee who handled the emails and, although I have always liked their products and have all GE in my kitchen, I will not be replacing any of them with GE in future because their customer service is so poor.

40 years in my house, this is cooktop #5, and I hope it’s the last. This GE cooktop is better designed than my previous 2 glass tops. The burners that will be used most are in front, unlike my others. The bridge between the 2 left burners is terrific for my long griddle. What I really love is the rapid boil feature. Such a time saver. Glass cooktops are so sleek, d though they can be a challenge to clean, they sure best removing the grids and cleaning gas ranges! Just clean it every time it is used and tend to any spills or stuck on food immediately. It’s much easier and more effective that way! Glass cook tops look great, and cook well, My greatest words of caution from a serious cook, who just bought my third glass cooktop are 1) don’t slide cookware across burners-the glass will scratch, 2) be very careful not to drop even the smallest of things on the glass-it will crack easily, 3) do not put off removing cooked on food.